General Terms & Conditions

 

Vat Registration No: 1003-8333

 

These terms and conditions are applicable to all our online services and apply to all reservations, bookings and arrangements for accommodation. By accessing, browsing and/or making use of our Website, whether for general browsing or for the purpose of effecting, completing or confirming a reservation, you acknowledge and agree to have read, understood and assented to  all the terms and conditions set out below including the privacy policy statement hereby incorporated within.

 

These terms and conditions may be subject to amendments from time to time to be determined entirely at the Hotel’s discretion and which will become effective upon publication on the Hotel’s Website. The Hotel shall not be obliged to furnish any prior notification of the said amendments. 

 

All content and material contained in this Website are the copyrighted property of Milano Due Limited. No material from this Website may be copied, reproduced, republished, uploaded, downloaded, monitored, transmitted or distributed in any way and are strictly provided for your personal, non-commercial use only, subject to the terms and conditions set out below. The Customer is further strictly forbidden from using any tools, applications, programs or robotic algorithms to download or ‘spider’ the Website or any of the pages of the Website.

 

 

 Section 1. Definitions & Scope

 

 

1.1. Definitions

 

Under these General Terms and Conditions, unless the context provides otherwise: 

 

‘Hotel Milano Due’ means the Hotel Milano Due, 113, The Strand, Gzira, GZR 1028 Malta.

 

‘Customer’ means a customer who reserves and/or books one or more services offered on the Website.

 

‘Website’ means the www.milanoduehotel.com website.

 

‘Service’ means a service offered online through the Website.

 

‘General Terms and Conditions’ means these general terms and conditions for booking and use, as amended from time to time.

 

 

Where the definitions above appear in the singular they shall include the plural, and where such definitions appear in the plural they shall include the singular; unless the context shall provide otherwise.

 

 

 

 

1.2. Scope

 

These General Terms and Conditions apply to online booking and all ancillary services made available by the Hotel courtesy of the Website.

 

It is the sole responsibility of every Customer to read and acquire a firm understanding of these General Terms & Conditions and the Hotel shall bear no responsibility for any misunderstanding or confusion resulting from a lack of familiarity of these terms and conditions on the part of the Customer.

 

These General Terms and Conditions may be amended, altered or modified at any time without the need of furnishing the Customer with prior notice thereof, although any such amendments, alterations or modifications shall not operate to the prejudice of any orders already effected and accepted by Hotel Milano Due. 

 

All visual imagery displayed on the Website does not necessarily represent the exact room which the Customer would be accommodated in during the course of his/her stay, which room may vary in respect of dimension and location within the Hotel Premises.

 

Hotel Milano Due does not provide any warranty or guarantee as to the accuracy, timeliness, performance or completeness of the information and materials found or offered on this website for any particular purpose. The Customer acknowledges that all such information and materials may contain inaccuracies or errors and the Hotel expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. It is therefore absolutely essential that the Customer read the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

 

 

 

Section 2. Online Reservations

 

 

2.1. The Website

 

The Website www.hotelmilanodue.com is designed to guide the Customer in making an online reservation successfully and to facilitate easier access to all necessary information which is of assistance to the Customer. 

 

The Total rate for the full stay shall be charged immediately upon confirmation of the booking, which rate shall be charged to the Credit Card indicated by the Customer, details of which shall be provided to the Hotel by the same Customer. . 

 

In order to make an online reservation the  Customer must be at least 18 years of age, be legally authorised to enter into contractual obligations and must use the Website in strict accordance with these General Terms and Conditions. Minors are not authorised to make use of any of these services.

 

The Customer is financially accountable for his / her activities on the Website, including the possible use of his / her customer user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, where applicable, his / her traveling companions to be truthful and accurate.

 

Hotel Milano Due reserves the right to refuse, limit or withdraw entirely any of the services provided online courtesy of this Website to any Customer where there exists reasonable suspicion that any fraudulent or unlawful use has been made of this Website or where such use operates counter to or is in clear violation of these General Terms and Conditions.

 

 

2.2. Availability 

 

All online reservations are taken and confirmed at the discretion of the Hotel and are subject to availability and to an adequate allocation of rooms. If maximum allocation of rooms is attained then the Hotel will be unable to, during the period in which the maximum capacity for that particular allocation subsists, accept any additional reservations, even though the Hotel may not be fully booked. Rooms and rates may be unavailable or restricted at certain times or during certain seasonal periods. 

 

 

2.3 Confirmation and Cancellation of reservations.

 

 

2.3.1 Confirmation

 

Upon confirmation of a booking by the Hotel, the Customer shall receive by e-mail, which e-mail is to be sent prior to the Customer’s arrival, confirmation of the said booking accompanied by all essential information illustrating the specific details of the accommodation purchased and all other information relevant to the Customer’s stay at the Hotel. .

 

It is expressly agreed that the data stored in the information systems of Hotel Milano Due shall constitute proof with respect to the reservations made by the Customer. Data stored in computers or electronic media are to serve as valid proof, and shall therefore be acceptable under the same conditions and with the same probative value as a physical written document.

 

 

2.3.2 Cancellation

 

Any Cancellations of reservations are to be submitted by e-mail to reservations@milanoduehotel.com up to 3 working days before the date of arrival.

 

In the event of the cancellation of the booking contract by the Customer; prior to the stipulated days above, a cancellation charge of 10% of the total cost of the booking shall be applied to cover banking, administrative and handling fees. 

 

Should the Customer elect to cancel his/her reservation after the days stipulated above, cancellation charges would amount to the full value (100%) of reservation, with the direct consequence that no reimbursement to the Customer is to be made.

 

No refund shall be due to the Customer in all cases where the Customer fails to check-in on the date of arrival.

 

 

2.3.3 Change of booking

 

If after making the reservation the Customer wishes to adjust, change, modify or review his/her reservation with respect to the dates of travel the Customer is required to e-mail reservations@milanoduehotel.com, and a standard amendment fee may be charged in respect of each change requested and so granted. Where a change affects more than one person on the booking, an amendment fee will be applied in relation to each person. Changes to a Customer’s booking dates may render necessary a conversion to a higher room rate depending on the period/type of room/number of persons in which he/she may opt to change.

 

 

2.3.4 Reimbursements

 

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back to the payment card used to reserve and confirm the original booking. Any booking charges applied will not be eligible for reimbursement.

 

2.3.5 Force Majeure

 

Hotel Milano Due cannot be made to accept liability or pay compensation where the performance and/or prompt performance of the Hotel’s contractual obligations to the Customer is prevented, impeded or adversely affected by "force majeure".

 

Under these terms and conditions the term "force majeure" means any event which is of their inherent nature unforeseeable, even where a reasonable level of due care and foresight is employed. Such events shall include but are not limited to situations of war or the threat of war, civil strife or instability, riot, industrial dispute, terrorist activity, natural, chemical or biological disaster, fire, adverse weather conditions, and all similar events beyond the control of Hotel Milano Due.

 

 

Section 3. Privacy Policy

 

3.1 Personal information collected

 

This Private Policy Statement (hereinafter referred to as the ‘Policy’) is to constitute part of these terms and conditions governing the Customer’s use of Hotel services as offered through the Website. By using the Website to book his/her stay at Hotel Milano Due the Customer hereby consent to the use of his/her personal information in strict accordance with the local laws.

 

Hotel Milano Due acknowledges that confidentiality is of paramount importance and is committed to safeguarding the privacy of all personal information provided by the Customer during the course of making an online reservation. The Hotel shall ensure that all personal information furnished by the Customer shall remain secure and confidential, save under those circumstances where a disclosure of information is required by operation of law. The Hotel also reserve the right to retain Customer personal information collected and to process such personal information where necessary in order to comply with  accounting, fiscal and tax rules and regulations and any specific record retention laws.

 

For the purposes of this Private Policy the term ‘personal information’ shall cover all information which identifies or which is capable of identifying the Customer.

 

The Hotel reserves the right to collect, solely for purposes of processing online reservations for accommodation, the following personal information:

 

• Customer’s name, nationality, residence, occupation, passport number, contact details (telephonic, electronic & postal) and where applicable all information pertaining to any visa issued.

 

• Guest stay information, booking details, dates and time of arrival and departures, goods and services purchased requests for any of the Hotel’s services on offer and use of Hotel facilities. 

 

 

Hotel Milano Due or any of its employees shall not be storing or handling any Customer’s Credit Card details save where such information is required in order to accept and confirm the Customer’s online reservation.

 

 

3.2 Cookies and Other Web Technologies

The Hotel reserves the right to make use of ‘cookie technology’ whenever a user visits the Website, which use shall be solely geared to improving and enhancing the functionality of the Website and which shall not be used to reveal or disclosure in any manner user identities.

The cookie file will not reveal the User’s identity but will indicate his browser upon accessing the Website. Every time the User of Customer visits the Website, the Hotel’s Web Server will recognize the cookie file whereby the Hotel will be able to offer the User or Customer consistent contents already set or adapted to the user’s previous preferences and settings.

The Hotel shall be permitted to send a previous Customer by e-mail any promotional offers which the Hotel shall be offering from time to time only once the Hotel has been specifically authorized to do so by the Customer. 

 

Section 4. Credit card

 

 

For the purposes of guaranteeing your online reservation the Hotel Milano Due requires credit card details in order to process and guarantee your reservation and charge the credit card with the relevant booking costs.

 

 

Completing a reservation on our Website indicates an acknowledgment on the part of Customer that he authorizes the Hotel to charge to the credit card all relevant booking costs of the reservation, booked and purchased online.

 

 

Section 5. Governing Law

 

 

These General Terms and Conditions shall be governed by and construed in accordance with the substantive laws of Malta.

 

In the event of any disputes, disagreement or controversy arising out of or related to the interpretation of these General Terms and Conditions  all actions are to be instituted and determined before the Maltese Courts who shall have sole competence and jurisdiction to hear and determine  such an action.

 

Section 6. Miscellaneous

 

These Terms and Conditions constitute the entire agreement between the parties relating to the use of this site. If any provision of these Terms and Conditions is deemed void, unlawful, or unenforceable for any reason, then that provision shall be severed from the rest of the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions.

 

Section 7. Pricing

 

All Prices include VAT

 

Section 8. Regulatory Supervisory Public Authority

 

Malta Tourism Authority, Auberge D'Italie, Merchants Street Valletta

 

Section 9. Transaction/Contract Language

 

The English Language